FAQs - Your Questions Answered

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FAQs - Your Questions Answered
Free Delivery to Australian Addresses
Work & Uniform Footwear (Non Safety)
Outdoor Action Boots (Hiking, Hunting, etc)
Safety (Protective Toe Cap) Boots
Smart Dress and Chelsea Boots
Horse Riding and Paddock Boots
Airport Friendly Boots and Shoes
Leather Conditioner
BLUNDSTONE - Classic Boots Since 1870
Blundstone 059, 063 (Smart Dress and Riding Pull ons)
Blundstone 172 (Pull On, Steelcap)
Blundstone 200 (Water Resistant Pull-on)
Blundstone 311 (Pull on Steelcap)
Blundstone 400 (ex 490) (Pull on Working and Walking)
Blundstone 405 (ex 410) (Pull on Workboot)
Blundstone 500, 510 (Classic Multipurpose Pull-on)
Blundstone 530 (Kids' Blunnies)
Blundstone 550 (Classic Style, High-Tech Comfort)
Blundstone 780, 782 (Executive Steelcaps)
REDBACK - PULL-ON Styles (Bobcat, Chef & Nevada) for Working & Walking (great with uniforms)
REDBACK - LACE-UP Styles - Waiter, Everest & Alpine
BAXTER - Craftsman Made Dress, Riding & Work Boots for Over 160 Years
ROSSI - Legendary Aussie Boots
STEELBLUE - Premium Extra Comfort Industrial Quality Footwear
WAIT - THERE'S MORE!.......Links to even more styles and brands
CRAZY BARGAINS - My Special Deals!
Shipping and Payment Options
My Blog
What My Customers REALLY Say.........
Browse through the Frequently Asked Questions and Answers below - a few minutes now could save you a lot of time later and get your feet into a great new pair of Blundstone, Redback, or other Australian brand boots quicker!
Note:  Some items on my site are from other suppliers (this should be clear when you view the item).  You should check their conditions, etc. which may be different from mine.

How do I measure my correct size?
Please measure your feet by standing on a piece of paper wearing the socks you expect to be wearing with these boots and put your weight on your feet whilst someone traces your feet using a vertical pencil just touching the edge of your toes and heels. 
Then measure the longest distance on the biggest foot and either go to my Size Chart or let me know what answer you get. 
If you know your Euro size (especially Birkenstock), UK size (especially Doc Martens) or your US men's size that would help also as confirmation.  
The more of these methods that cross check, the more accurate the result.  Email me if there are ANY doubts.  DON'T GUESS!!
Remember, Blundstones, etc, unisex styles are in Aussie/UK sizes and the women's styles are in Aussie women's sizes that are similar to US women's sizes (except the half sizes are calculated the same way as the men's are - see below and that Blundstones women's styles run small - see my Size Chart).
Even better - are you able to find anywhere that stocks Blundstones to try some on?  
Also, do you require wide fitting boots?   If so look at the FAQs that relate to your query or read the notes in the Size Chart.

Your Size Chart gives me a different size from another one I have seen.  Which is right?

They all need quite a bit of caution and interpretation.  That is why I am happy to answer emailed questions - it can save a lot of time in the long run. 
The thing to remember is that they are all somewhat approximate because feet don't come in standard sizes and shapes and neither do shoes and boots.  Some charts are not very accurate at all and be especially wary of any charts that make size conversion look simple - because it isn't!  It is do-able but not simple.
There is no national standard anywhere for shoe sizes, let alone an international one so anomalies abound.  I have tried to make my chart as clear as possible but I can't cover every variation.  Email me if unsure or, best of all, try some on.  If you can't find any Blundstones, etc try some UK sized Doc Martens as a rough guide (but remember that Docs tend to be a little narrower than Blundstones - quite similar to Rossis).
For US women's sizes, these vary considerably between makers - if you can find out your US men's size that is far more accurate for conversion purposes.
Now and again we won't get it right - that's why I offer my No Worries Guarantee.

I need a half size - how do I work out the conversion?
Half sizes needs a bit of checking due to the different way Aussie and US sizes progress through the sizes.  Australian boots are ALWAYS marked in UK/AU sizes regardless of where they are sold.
An Aussie (UK) half size is a wide fitting version of the full number size whereas a US half size is half way between the two full numbers and you then differentiate width by the letter fitting system (D, E etc). (Baxter Boots [and some Rossis] are different, though as their half sizes are genuinely half way between the nearest full size, both in length and width, and do not have different width fittings,)
So, for example, a US 10 1/2 could convert to anywhere between 9 and 10 1/2 Aussie size.
However, it isn't as hard as it seems, so bear with me!  What you need to determine is if your toes are almost at the end of your US shoes or if there is plenty of spare room.  If there is plenty, a 9 or 9 1/2 will be OK but if your toes are right at the end of your shoes then, except for Baxters, you need to go up to 10 or 10 1/2.  
A Blundstone 500 series (or Baxter) standard fit is about a D so if that is OK then stay with the whole number, 9 or 10.  If you need an E or wider in Blundstone then go for the half size, 9 1/2 or 10 1/2.
A Blundstone 200 or 550 or any *Redback is wider (standard is about DD to DDD, half size is EE) and most Rossis are narrower (standard is about CC and half size is about DDD) - the Blundstone 059/063 are similar in width to the 500 in the middle of the foot but become noticeably narrower towards the tapered toes which make the total length longer than other Blundstones as a result.  SteelBlues are the widest of all the boots I sell and are unsuitable for very narrow feet (standard is E and half size is about EEE). * Redbacks do not always FEEL wider though as they have higher arch support which takes up some of the space.
Please let me know if you need any further help or just find this all too confusing!
I have a wide foot - what do I order?
Australian/UK wide fitting sizes are half sizes in most styles.  So an 81/2 is the same length as an 8 but fits a wider foot.
Read the question about 'half sizes' to learn more about this.
Are the steel toe capped boots approved as Safety Boots? 
IMPORTANT NOTE: Steel toe capped or other 'safety' shoes and boots sold here are not guaranteed by me (or their makers) to comply with any non-Australian safety specifications and should be used only as general purpose footwear and never used in 'safety' situations outside Australia.  You should verify this is correct if this is an issue for you. 
Australian Safety Boot specifications are amongst the most stringent in the world but apply legally only in Australia. Most other countries have their own rules and specifications which may differ from Australia's.
Are the boots you sell the same as the ones I have seen elsewhere at a higher price?
Yes, unless clearly stated otherwise for any reason.
The boots I sell are stock standard Australian-market boots as bought, worn and enjoyed by countless Aussies.  Blundstones, and the other manufacturers whose products I sell, would not dare sell lower grade products to their major (home) market - that would be commercial suicide for them! 
There are a few styles that are 'export only' that I cannot access for you in Australia.  There are also a few styles that are not usually exported but that I offer on my site because they offer great value. 
However, a Blundstone 500 (for example) is a the same wherever it is sold - otherwise it wouldn't be a Blundstone 500! 
The reason my prices are significantly lower than at some non-Australian sites is that I am selling to you at a fair price based on the cost of these products in Australia, their home market.  It is NOT because I am selling defective products - that would not be in my interest! 
I have customers who return time and time again because they know they will get a fair deal and good boots.
Some dealers with vested interests will tell horror stories about poor quality boots being sold at discounts.  I imagine this may happen now and again  - but NOT HERE!!  Read my Guarantee - you will NOT see a better one -  and I abide by it.  See some of my customers' comments - I am proud of them. 
My reputation is worth a lot to me and I have no need or wish to cast doubt on the reputations of my competitors.
Are your prices the cheapest anywhere?
Probably not! 
Competition is a great thing and there is always someone who will undercut or offer a 'Special',  Good luck to them!
However, if you see a cheaper price anywhere just carefully read the small print before buying and make sure the 'whole deal' is as good.  In particular check the costs involved or conditions imposed on returned goods. 
Also, ask yourself if the seller is making enough money to be able to fill your order of stay in business long enough to deal with after sales queries. I have seen many cut-price competitors come and go since I helped pioneer the online Aussie boot business way back in 2001. Sadly, some of them left customers in the lurch poorer and bare-footed!
My optional 'No Worries' Guarantee for goods bought at this site is the BEST IN THE BUSINESS (I await a serious challenge on this!). 
Just read the 'small print' and go for the deal that suits you.  The Romans had a phrase for it - 'caveat emptor' - 'let the buyer beware'.  The Aussies have a phrase for it as well - 'don't get sucked in, mate!' 
Is there a discount if I buy more than one pair?
Yes.  The unit price of the boots stays the same but because the shipping cost is on a sliding scale the more you buy in any order the lower the cost per pair when you include your shipping costs.
This does not include insurance or shipping upgrades which are charged per pair.
Sales to Australian addresses are Shipping Free.
Very large orders (20 or more pairs) can be negotiated.  Please email me.
Please see Shipping and Payment Options for further details.
Will I have to pay any tax?
Some countries will charge you import duties and taxes on your boots especially countries that have Value Added Taxes (VAT, TVA, GST, etc).  Should these occur, these are the responsibility of the purchaser.  Other countries, including the USA, do NOT charge duty or tax on low cost imports such as footwear for personal use.  If in doubt check with your Customs authorities.
Australian residents should buy from my Domestic Orders page which incude GST, my No Worries Guarantee and Free Shipping in the prices.
Some of the items n my site are from other suppliers - this should be clear when you view  the item - so may be supplied from other countries.  This may alter the above situation.  Please check with the supplier or your Customs authority if in doubt.
Can I pay without using the PayPal system?
Yes - see the various alternatives at Shipping and Payment Options or order at Order Form - Credit Card (Non PayPal) .   Remember that Paypal also accepts Credit Card Payments so you do NOT have to have a Paypal account!
What if I order the wrong size?
Read my Guarantee options at the SECRETS plus my GUARANTEED GUARANTEE OFFER .  If you choose the 'No Worries' Guarantee option you are protected because then under most 'reasonable' circumstances where you have tried to buy the right size from my main website but it hasn't worked out I will cover all the costs of replacement.  Please read the wording of my Guarantee to check this applies and always contact me first before returning anything.
If I change my mind after buying what can I do?
Contact me before the boots are shipped and I will cancel and refund.  After shipping, my published Guarantee terms apply.
How long will it take the boots to arrive?
This can vary.
I will process and ship as soon as possible and will notify you when I have done so.  I usually aim to ship within two or three days of receiving an order but occasionally delays can occur, for example, if I am out of stock of a size or style and have to wait for extra stock to arrive.  Any items not in stock are automatically put on back order unless advised.
I use Air Mail for international shipping  - sometimes delivery can be in just a few days, but, to be safe, please allow an average of around 2 - 3 weeks for delivery from first contact if paying online (extra around the busy Christmas period), or longer if mailing me a Money Order.

I also offer faster options such Express Post International or trackable express delivery (via the postal system's excellent Express Courier International system) at my shopping cart.
If you live in a country with a slow mail system (such as Italy which is extremely slow - especially around Christmas time every year) I recommend using Express Post as it generally gets looked after better.

For customers within Australia I use either Australia Post or courier services.

I CANNOT be held responsible for delivery delays once the items are dispatched by me and cannot guarantee the availability or accuracy of any online tracking systems in use.  In particular, though the actual shipping process is very reliable, Air Mail tracking is not available to most countries and is not very reliable in many cases.  Therefore, I do not supply tracking numbers as a matter of course as this often leads to unnecessary concern when the item cannot easily be tracked.

Again - I only ship by reliable methods - it is only the tracking that is often unreliable and Air Mail shipping to some countries (especially Italy) can be VERY slow.

Is the shipping reliable?
Yes, very.  I have been using this method for years and problems have been minimal.  However on rare occasions things can go wrong so I aways recommend that you add Insurance to your order for peace of mind.  If you do not add Insurance I am usually unable to consider claims for loss or damage en route.
I do not generally supply tracking numbers as a matter of course as online tracking is not available in all circumstances and can be very unreliable on occasions.
Please double check you are supplying me the correct address for delivery and that the postal service is able to deliver parcels to the given address.
How do you ship the boots and how much does shipping cost?
International orders are ordinarily sent by the highly efficient and reliable Air Mail system and shipping costs are charged extra in most cases.  Faster shipping is available at extra cost - boot orders to New Zealand get a free upgrade to Express Post.  Boots to Australian addresses are sent by Express Mail and leather conditioner by Parcel Post - shipping within Australia is free.  Please see Shipping and Payment Options for further details.
I am buying from you on eBay.  Is the deal the same?
Not necessarily.  My prices on eBay are absolute rock bottom so I cannot always afford to be quite as generous.  Also, there are some system issues that can cause minor differences in total price and to conditions of sale.  Read the terms attached to the individual item and the general rules of trading at eBay .  The shortcut to my eBay sales is via .  These FAQs refer only to items bought from me at this website though sizing information, etc., is, of course, the same.
Do you sell to Australians in Aussie Dollars?
My word, mate! 
This site was originally targeted mainly towards my export sales but don't get put off if you are in Australia.  Just follow the links marked by the Aussie flag or email me for a quote inclusive of GST tax, free No Worries Guarantee and FREE DELIVERY WITHIN AUSTRALIA.  (Export orders are tax free but shipping is extra). 
Payment direct to my bank account (details on request) is the easy way to pay within Australia or my usual credit card and PayPal options exist.
Are all the boots you sell made in Australia?
In many cases yes, they are though some are made using imported soles and other parts and others are fully imported but designed and manufactured to Australian specifications. 
Whenever I am made aware (and I do check) that they are not fully Aussie made I add a note on the appropriate webpage.  
Unfortunately, with comparative costs being what they are, it is tempting for manufacturers of all sorts of things to source items from low cost countries.  This is an ongoing process and manufacturers are often coy about such details so I cannot guarantee that my information is always up to date.
However, I will only stock and sell products that I am satisfied meet the quality standards that I know my customers expect and will not sell sub-standard boots no matter how little they cost or where they are produced.
Why did the chicken cross the road?
To buy a new pair of great Aussie boots, of course!.....Chickens aren't too smart though and I reckon this one was a bit of a turkey! - it could have stayed at home and bought eggsactly the same boots from me with an online perchase for chicken feed compared to what it paid at the store over the road. Don't make the same fowl mistake!

Still got questions about Australian boots? Email me at

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Aus residents click the flag for prices

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Non-USA Residents Please Note
Some of the other sellers that I recommend are based in the USA and do not ship to all other countries.  Try the links below for low cost and easy solutions if this is a problem for you.

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For ALL the latest news from my store plus discounts, specials, etc. check out my Blog - CLICK HERE!

Note:  Costs, guarantees and terms of sale may differ from those I offer on this site.

Whilst you're browsing for boots - complete the Australian experience and tune in to a live Aussie radio station for background music, chat or news!

I (Mick Green / am not an 'authorised' international distributor of Blundstone, SteelBlue, Redback, Rossi, Drifter or Baxter products.  As a result I am able to offer discounted prices worldwide without any outside restrictions or influences apart from the requirements of my customers.  The products I export, unless ever clearly stated to the contrary, are first grade products as sold to discerning customers within Australia.  Please see my Guarantee page and my Customers' Comments page to see the level of satisfaction I am able to offer. 

PLEASE NOTE:  If you experience any difficulty with viewing or using any aspects of this site from browsers other than Internet Explorer please try using Internet Explorer as that will resolve a few known minor issues that can occur with some other browsers.  I am trying to resolve these issues but you may find that to be a quick 'workaround'.  If this does not resolve problems try this address for the site and see if that works better.  Please let me know about any persistent issues so I can try to fix them.

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Mick Green, 73 Moorbell St., Queensland 4121, Australia

(Sorry, no personal shoppers - I offer online sales only in order to keep my costs - and therefore prices - to the minimum. Pick-up facilities in Brisbane can usually be arranged on request)


Tel. International +61-40-713-4709

(USA 330-408-9947)       (040-713-4709 from within Australia)

Registered Australian Business Number: 64282029822

Site updated 07 Mar 2017

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